What should I wear?

Big Fun offers a high energy, active and crazy fun environment and it is strongly recommended to come in comfortable, breathable clothing. Outdoor shoes and bare feet are not permitted. For hygienic reasons, all guests must be wearing socks while in the facility. Big Fun Frog Socks are required to be worn and are available for a nominal fee. Make sure you bring your Frog Socks next time!

What should I not bring?



Party Poppers

Face Paint

Party Horns

Ice Cream Cakes

Strollers (Baby Car Seats are allowed)

Sharp Items or Weapons (This includes knitting needles, knives, blades & daggers)

Animals and Pets. The ONLY exception to this is a service guide dog. Big Fun staff may ask for your government issued identification card to prove that it is a service dog. Cats, birds and other animals are not permitted at Big Fun.

How Long can I stay at Big Fun?

Big Fun offers ALL DAY, EVERY DAY PLAY with all paid admissions. That said, the average time spent at the facility is between 2.5 – 3 hours. Re-entry is not allowed.

What do I do with my belongings while at Big Fun?

Big Fun requires that electronic lockers be used to protect your belongings. A unique code will allow locker re-entry for the duration of your stay at no additional cost. A unique locker code allows for unlimited re-entry for the duration of your stay. This unique access code is provided with a complimentary locker rental and will be provided on your receipt at the time of purchase.

You may rent an additional locker for $2.

If Big Fun does not have any lockers available to rent what should I do with my belongings?

All footwear must be removed before entering the gates. It can remain at the front near the lockers. You may proceed to take your other items and leave them at one of the tables if you are ordering from Lily’s Café.

Can I Bring Outside Food or Drinks into Big Fun?

Big Fun offers an amazing selection of food and drinks and has water fountains available to fill bottles. As such, no outside food or drinks are allowed. Baby bottles are allowed and special need requirements are considered on a per case basis.


Is there a limit on how many people can be on an attraction at the same time?

Yes, safety is their priority and staff will limit the use of the attraction if required.

How many attractions does Big Fun have?

At any given time, Big Fun would have a minimum of 25 attractions at each of its locations across Canada.

Has Big Fun had any injuries at any of their locations?

All physically active endeavours and sports carry a degree of risk and may result in injuries. Big Fun is not immune to this and has experienced minor injuries, regardless of the effort taken to limit them. Safety is, of course, Big Fun’s primary concern and every effort is taken to mitigate injuries of all kinds, while guests are enjoying the wide range of attractions at the facility. Always remember to play safe and follow the posted rules.

Does a parent/guardian need to be present while their children are on the attractions?

While there must be a parent/guardian at Big Fun if the child is under 13 years of age they do not need to be present on all the attractions. However, they may have specific attractions that require the parent/guardian to be present. For example, the volcano will require the parent/guardian to harness the child and support them while they make their way to the top.

Are the attractions safe?

Absolutely. Big Fun Play’s attractions are certified by AEDARSA (Alberta Elevating Devices Amusement Rides Safety Association). They also use Watchdog™ Inflatable Blower Sirens on all of their attractions. In the event a blower has any issues or the power to them has been lost, an alarm will sound to ensure staff can assist with any concerns at that moment.

How often does Big Fun get new attractions?

New attractions are constantly being reviewed for future enjoyment.


Does Big Fun have any special requirements for footwear?

Yes, for your safety they require you wear their Big Fun Frog socks. These can be purchased onsite for a nominal charge.

Can I leave my children unattended?

Adult supervision is required at all times but Big Fun offers some flexibility with its posted supervision guidelines. If your child 13 years of age or older the parent/guardian is not required to be at Big Fun but should be available by phone in the event Big Fun staff need to contact you for any reason.

Does Big Fun allow me to bring in my stroller?

No, unfortunately when strollers are in the facility it may cause a hazard by blocking guests that need to evacuate rapidly in the event of an emergency.

Birthday & Party Rooms

Does Big Fun offer any amenities in their party rooms?

Yes, all party rooms come with a party coach and are equipped with paper plates, napkins, forks and counter space.

Does Big Fun offer any refunds on my deposit after I have booked the room?

Deposits are non-refundable. Big Fun will work with you to reschedule another time and/or another room or you will be provided with a gift card to be used in the facility at another time.

How many rooms does Big Fun have?

A minimum of 6 colored themed rooms are available at each location. When you book a room you will have an option of what room you would like to choose.

Will Big Fun allow me to bring in my own birthday cake?

Yes, cakes are allowed. Ice Cream cakes are not due to limited freezer space and food handling safety standards. Big Fun also has a variety of treats and snacks that are available for parties.

How many guests can fit into a Big Fun party room?

Each room has an 8ft long picnic table suitable for approximately 10 children. The birthday guest has a reserved seat at the head of the table on a 8ft inflatable chair. 2 additional tables can be added for up to 30 children but there would not be room for the inflatable chair with this configuration. There is enough standing room for 10 adults with the standard 1 table configuration.

If I rent a room do I get to use the inflatable chair?

Booking a birthday party will guarantee the use of the chair. While Big Fun generally does have the chair available while renting the room there may be certain situations when it may not be available with only a room rental.


Cash Give Away

Contest is administered and executed by Big Fun Play Canada Inc.

The contest is open to residents of Alberta aged 18 years or over except employees and contractors of Big Fun Play Canada Inc. and their close relatives and anyone otherwise connected with the organisation or judging of the contest.

There is no entry fee and no purchase necessary to enter this contest.

By entering this contest, an entrant is indicating his/her agreement to be bound by these terms and conditions.

This contest is being run on Facebook.

Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.

Closing date for entry will be December 21, 2018 11:59pm. After this date the no further entries to the contest will be permitted.

No responsibility can be accepted for entries not received for whatever reason.

The rules of the contest and how to enter are as follows:
To enter, you must be following the Facebook page, Big Fun Play Centre at https://www.facebook.com/bigfunplay/
You must also like the Facebook page Big Fun Play Centre at https://www.facebook.com/bigfunplay/
All followers and likes as of December 21, 2018 11:59pm over the age of majority living in the province of Alberta are eligible to win.
If you currently like and follow the Facebook page Big Fun Play Centre at https://www.facebook.com/bigfunplay/ you are automatically entered into the contest.

The promoter reserves the right to cancel or amend the contest and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the contest will be notified to entrants as soon as possible by the promoter.
The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this contest.

The prize is dependant on the number of followers as at December 21, 2018 11:59pm. Prize will be awarded as $0.10 CAD multiplied by the total number of followers up to a maximum prize amount of $5,000.00 CAD. The prize is as stated and no alternatives will be offered. The prize is not transferable.

Winners will be chosen on December 22, 2018, at random by software, from all entries received and verified by Big Fun Play Centre Inc. and or its agents.

The winner will be notified by DM on Facebook within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

The promoter will notify the winner when and where the prize can be collected / is delivered.

The promoter’s decision in respect of all matters to do with the contest will be final and no correspondence will be entered into.

By entering this contest, an entrant is indicating his/her agreement to be bound by these terms and conditions.

The contest and these terms and conditions will be governed by Alberta law and any disputes will be subject to the exclusive jurisdiction of the courts of Alberta.

The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current Freedom of Information and Protection of Privacy Act and will not be disclosed to a third party without the entrant’s prior consent.

Entry into the contest will be deemed as acceptance of these terms and conditions.

This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, or any other Social Network.

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